UX Writing Portfolio
I'm an all-around UX person with a knack for simplifying and streamlining processes.
With a background in research and product support,
I know how to create empathetically and evaluate critically.
NurseGrid Support Library
Challenge
1. Help nurses manage their work schedules.
2. Reduce the number of support tickets the Customer Success team received.
Solution
Redesign the NurseGrid Support Library with easy navigation and clear language.
What I did
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Created a comprehensive style guide, including specific colors, font, and overall voice.
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Revised technical documentation to help users learn & leverage features successfully.
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Collaborated closely with CS, Web Development, Product, and Marketing teams.
Deliverables
Click here to jump ahead and view a PDF of the support article template and guide.
Chick-fil-A
UX Writing
Challenge
Help people order Chick-fil-A food easily through the mobile app.
Solution
Describe how to place a pick-up order in the mobile app with simple, clear language.
What I did
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Wrote copy for a support article that explains how to use the pick-up order feature.
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Included visual components to help users learn & leverage the feature successfully.
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Created an email intended to drive adoption of the pick-up order feature.
Deliverables
Click here to view a PDF of my support article.
Click here to view a PDF of the email.
LinkedIn #OpenToWork
Post Template
Challenge
Help #OpenToWork LinkedIn users network in a personable and engaging way.
Solution
Create Canva and Figma templates to share with LinkedIn audience and job seekers.
What I did
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Designed editable templates in Canva and Figma.
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Wrote copy with specific prompts and advice to guide and inspire users.
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Collaborated closely with a UX Designer for the Figma template.
Deliverables
Click here to view my original LinkedIn post.
Click here to view my post about the Canva template.
Click here to view my post about the Figma template.